If you're having trouble getting past the liveliness check on Simply Nikah, don't worry. This step is crucial for ensuring the security and authenticity of our community. Here are some common issues and tips to help you successfully complete the liveliness check:
Common Issues and Solutions
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Poor Lighting:
- Issue: The environment is too dark or too bright, making it hard for the system to detect your face.
- Solution: Ensure you are in a well-lit area with even lighting. Avoid direct sunlight or harsh shadows.
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Incorrect Positioning:
- Issue: Your face is not centered or is too far/too close to the camera.
- Solution: Position your face in the center of the frame and at a reasonable distance from the camera. Follow any on-screen prompts for optimal positioning.
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Facial Movements Not Detected:
- Issue: The required facial movements are not being detected.
- Solution: Perform the movements clearly and slowly as instructed. Ensure your entire face is visible and not obscured by any objects or accessories.
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Technical Issues:
- Issue: Your device or app might be experiencing technical problems.
- Solution: Restart the app and your device. Ensure you have a stable internet connection. If problems persist, try updating the app or reinstalling it.
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Camera Quality:
- Issue: Low-quality camera or dirty lens affecting image clarity.
- Solution: Clean your camera lens and make sure you are using a device with a good-quality camera.
Steps to Complete the Liveliness Check
- Start the Check: Open the Simply Nikah app and initiate the liveliness check.
- Follow Instructions: Carefully follow the on-screen instructions for performing specific facial movements.
- Ensure Clarity: Make sure your face is well-lit, centered, and clearly visible.
- Submit: Complete the check and wait for confirmation.
Further Assistance
If you've tried the above solutions and still can't get past the liveliness check, you can contact our support team for further assistance. Here’s how:
- Contact Support: Go to the app’s Help Center or use the contact feature within the app.
- Provide Details: Explain the issue you are facing and any steps you have already taken to resolve it.
- Follow Up: Our support team will guide you through additional troubleshooting steps or manually verify your account if necessary.
By ensuring that the liveliness check is completed successfully, you help maintain the security and authenticity of Simply Nikah, providing a safer and more trustworthy environment for all users.